Service and Maintenance

Interviews conducted with communities show that people refuse to drink from water stations because of the following factors:

Vandalism leading to non-operational parts

Poor maintenance resulting in dirty stations

Bad taste due to old filters

Ensure your community can benefit from the infrastructure you provide through:

Routine maintenance

Regular filter replacement

Log your maintenance requestLog your warranty claim

CIVIQ’s Maintenance Package Options

We offer a range of maintenance services for our customers across Australia for the Aquafil and Elkay range of drinking water products.
Ensure that your drinking water stations provide clean drinking water and an enhanced user experience all the time through regular maintenance. Choose from our different service options or contact us to create a custom package that will best suit your needs.


Silver Gold


Frequency Once a year per unit Twice a year per unit Four times a year per unit Contact us to configure your custom maintenance package
Inspections – inspect sensors, solenoids, buttons and compressor/refrigeration, components if fitted

Adjustments – adjust water flow and temperature if required

Cleaning – removal of visible mold, mildew, graffiti, or build up within /on the unit

Report – Detailed report of findings and works + meter reading if fitted

1x complimentary call out service – in the case a technician is required between the scheduled quarterly visit for an unexpected minor fault

Filter change – includes filter (for filtered units)

Regularly Clean Your Drinking Stations

Regularly Clean Your Drinking Stations


Stainless steel is easy to clean compared to many other materials. Washing with soap or a mild detergent and warm water followed by a clean water rinse is usually quite adequate for domestic and architectural equipment. An enhanced appearance will be achieved if the cleaned surface is finally wiped dry. Specific methods of cleaning areas in the table on the next page. These are recommendations only, and it must be recognised that there are risks associated with all cleaning operations. All such treatments must be evaluated by the user.

Regularly Clean Your Drinking Stations
Drinking water stations
Hand washing stations
Outdoor showers
Notice board & poster displays
Bicycle security
Wayfinding signage
Need help?

Need help selecting a product?

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