FREQUENTLY ASKED QUESTIONS

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Drinking Water Products (General)

Phone How do we ensure our drinking water products are hygienic?

Our Aquafil® drinking water products feature anti-bacterial bottle refill nozzles as well as food-grade stainless steel, while our Elkay® range also include hands-free sensor activation options. All products are designed with appropriate drainage to prevent build up of dirt and grime.


 


Speak with one of our team to learn more.


Phone What maintenance packages do we offer?

We have a range of maintenance services that we have allocated into different categories (Bronze, Silver & Gold) depending on how frequent our service is required.


 


Maintenance services include cleaning, check-up & reporting, filter replacement and vandal repairs.


 


Get a quick overview here, or get in contact with one of our team to discuss in more detail.


Phone The Importance of Watermark Certification and Lead Free Plumbing Systems

Providing fountains that are safe and comply with Australian standards is non negotiable. At CIVIQ we take pride in our diverse range of unique products that are designed and manufactured with quality and passion. Our innate commitment to quality design, manufacturing, and customer satisfaction means we always use the highest quality components in our products that are subject to rigorous quality assurance tests.


 


Our commitment to safety and quality ensured we transitioned to brass free plumbing in all our water products which allows us to provide assurance to our clients that water coming through our fountains is lead free and safe to drink.


 


The high standard of our documentation, processes and manufacturing meant we were able to easily achieve ASNZ4020 and Watermark Certification.


 


ASNZ4020 is a mandatory test for analysing the suitability of products for use in contact with drinking water, with regard to their effect on the quality of the water.


 


Watermark certification is a mandatory certification scheme for plumbing and drainage products to ensure they are fit for purpose and appropriately authorised for use in plumbing and drainage installations, administered by the ABCB.


 


You can view our certification here: Civiq Pty Ltd Watermark Certification.


Drinking Water Products (Aquafil)

Phone Touchless, sensor activation

Touchless, sensor activation options are available to provide an enhanced hygienic user experience.


Phone Filter

We all know that access to clean, fresh water is fundamental to our health and well being, and filtering our water ensures that this is achieved. Most water filters remove harmful chemicals and bacteria, which if consumed can cause diseases and general ill-health.


Phone What is the warranty for Aquafil products?

We offer up to two years warranty* on all Aquafil® drinking fountain stations, which covers the purchaser for any faulty workmanship and parts from date of supply.


 


*Please refer to the Aquafil® product warranty for full terms and conditions.


Phone Which grade of stainless steel are our drinking water products made with?

We use marine-grade 304 stainless steel with an electro polish finish to prevent tea-staining across our range.


Phone Where are our Aquafil® products manufactured?

Our range of Aquafil® drinking fountain stations are designed and assembled in our factory based in New South Wales.


If you would like to visit our facility, drop us a line and we’ll be happy to show you around.


Phone Which Aquafil products are best suited for indoor environments?

The Aquafil® Pulse and Aquafil® Solo freestanding drinking water stations are fitted with internal drainage and are suitable for indoor or outdoor use.


 


We also stock a wide range of wall-mounted drinking water products by Elkay, which are ideal for indoor environments.


Phone Do we sell portable drinking water stations?

Both our Aquafil® FlexiFountain and Aquafil® Pulse drinking water stations can be configured for portable use.


The portable variants feature sturdy, stainless steel bases and can be configured in rows. Simply connect to a mains water and drain – ideal for events with high-foot traffic.


 


Contact us to learn more.


Hygienic Features (Aquafil)

Phone External drainage

Water flows away from the point of contact so no residue is left at the user interface eliminating any chance of algae, mildew or mould.


Phone Silver ion antimicrobial protection

Our units feature anti-bacterial bottle refill points and they have silver-impregnated plastic. But why silver? Silver metal has been valued for its ability to help keep food and water from going bad. Silver atoms can actually kill bacteria, fungi, moulds and even some viruses.


Phone Backflow prevention

Our units incorporate a backflow prevention system to reduce the chances of contamination to the main water source.


Phone Mouth guard

Our drinking fountains have different types of mouth guards, all of which are effective in eliminating direct mouth contact and contamination.


Phone Left to right water flow

The water flows to the left and to the right of user contact on our drinking water stations. This is unlike other drinking fountain designs where the water flows upwards and then comes back down into the drain which increases the risk of contaminated water sources.


Phone Button activation placement

The button to activate the drinking fountain and bottle refill is found away from the bowl and refill point which prevents the user’s hands from touching and contaminating the spout or refill point as they use the unit.


Phone WaterMark Certified

Our commitment to safety and quality ensured we transitioned to brass free plumbing in all our water products which allow us to provide assurance to our clients that water coming through our fountains is lead-free and safe to drink. CIVIQ products meet the requirements of ASNZ4020 and WaterMark.


Phone Food grade stainless steel

Our units utilise food grade stainless steel with a further marine grade electro polish finish to resist tea staining, algae, mould and contamination on the drinking fountain bowl, bottle refill sides and nozzles.


Phone Concealed drainage

Concealed drainage to prevent the growth of mildew and mould and blockages from dirt and grime.


Phone Foot operated

Foot operated options are available to provide an enhanced hygienic user experience.


Drinking Water Products (Elkay)

Phone What is the warranty for Elkay® products?

We offer up to five years warranty* on all Elkay® drinking water stations.


 


This includes one year warranty in the case of product defects for bottle filling stations, drinking fountains, chillers and accessories, and up to five years warranty for compressor and refrigeration systems.


 


*Please refer to the Elkay® Product Warranty for full terms and conditions.


Phone How do I replace an Elkay EZH2O water filter? Phone How do I deactivate the bottle counter feature on an Elkay unit?

Some users prefer not to exhibit the bottle counter number on their units. To deactivate this feature, an electrician can disconnect the yellow or purple wires from the connection on the back of the bottle filler. If the counter stops, they can add a jumper wire set.


 


For further support, please contact our technical support team on 1300 600 300.


Phone Who should you contact if your Elkay unit requires servicing?

For all Elkay service and maintenance enquires, please contact CIVIQ on 1300 600 300 and one of our technical support staff will be happy to assist.


Hygienic Features (Elkay)

Phone Touchless, sensor activation

Touchless, sensor activation options are available to provide an enhanced hygienic user experience.


Phone Silver ion antimicrobial protection

Silver ion antimicrobial protection on key plastic components to inhibit the growth of mould and mildew.


Phone Mouth guard

Flexi-Guard bubbler provides a flexible antimicrobial mouth guard to protect against injury and microorganisms.


Phone Real drain system

Real drain system eliminates standing water and prevents the growth of mildew and mould.


Phone WaterMark certified

Our commitment to safety and quality ensured we transitioned to brass free plumbing in all our water products which allow us to provide assurance to our clients that water coming through our fountains is lead-free and safe to drink. CIVIQ products meet the requirements of ASNZ4020 and WaterMark.


Phone Filter

We all know that access to clean, fresh water is fundamental to our health and wellbeing, and filtering our water ensures that this is achieved. Most water filters remove harmful chemicals and bacteria, which if consumed can cause diseases and general ill-health.


Phone Left to right water flow

The water flows to the left and to the right of user contact on our drinking water stations. This is unlike other drinking fountain designs where the water flows upwards and then comes back down into the drain which increases the risk of contaminated water sources.


Phone Foot operated

Foot operated options are available to provide an enhanced hygienic user experience.


Drinking water stations
Hand washing stations
Outdoor showers
Notice board & poster displays
Bicycle security
Wayfinding signage
Storage locker solutions
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