FAQs

Drinking Water Products (General)

How does Civiq ensure drinking water products are hygienic?

Civiq’s Aquafil drinking water products feature anti-bacterial bottle refill nozzles as well as food-grade stainless steel, while the Elkay range also includes hands-free sensor activation options. All products are designed with appropriate drainage to prevent build-up of dirt and grime.

Speak with one of our team to learn more.

What maintenance packages does Civiq offer?

Civiq offers a range of drinking fountain maintenance services.  Depending on how frequently you require a service, choose from allocated Bronze, Silver & Gold package.

Maintenance services include cleaning, check-up & reporting, filter replacement and vandal repairs.

Get a quick overview here, or get in contact with our team to discuss.

What is the importance of Watermark Certification and Lead Free Plumbing Systems?

Civiq provides water hydration stations that dispense the highest quality pure, fresh and clean water, complying with Australian standards. 

We take pride in our signature range of innovative products, designed and manufactured with quality and passion. Our dedication to quality design means we always use cutting-edge technologies and components, subject to rigorous quality assurance tests.

Civiq has transitioned to brass-free plumbing in all our water dispensing products as part of our commitment to safety. This guarantees all of our water hydration units  provide pure, lead-free drinking water. 

The high standard of our documentation, processes and manufacturing means we easily achieved the ASNZ4020 and Watermark Certification.

ASNZ4020 is a mandatory test for analysing the suitability of products for use in contact with drinking water, with regard to their effect on the quality of the water.

A Watermark Certification is a mandatory certification scheme for plumbing and drainage products to ensure they are fit for purpose and appropriately authorised for use in installations, administered by the ABCB.

You can view our certification here: Civiq Pty Ltd Watermark Certification.

Drinking Water Products (Aquafil)

Why does Civiq offer touchless, sensor activation features on drinking fountains??

Touchless, sensor activation options provide a safe and smart way to drink water through a contactless user experience.

What are the benefits of water filtration?

Access to clean, fresh water is fundamental to good health and well-being. Filtering water through premium, quality water filters improves taste and removes potentially harmful chemicals and bacteria.

What is the warranty for Aquafil products?

Civiq offers up to two years warranty* on all Aquafil drinking fountain stations. This warranty covers the purchaser for any faulty workmanship and parts from date of supply.

*Please refer to the Aquafil product warranty for full terms and conditions.

Which grade of stainless steel are our drinking water products made with?

Civiq uses marine-grade 304 stainless steel with an electro polish finish to prevent tea-staining across our range. Civiq’s Aquafil Bold Drinking Water Station is made with 316 Marine Grade Steel. 

Where are Civiq's Aquafil products manufactured?

Civiq’s range of Aquafil drinking fountain stations is designed and created in Sydney, Australia.

If you would like to visit our facility, drop us a line and we’ll be happy to show you around.

Which Aquafil products are best suited for indoor environments?

The Aquafil Pulse  freestanding drinking water station is fitted with internal drainage and is suitable for indoor or outdoor use.

We also stock a wide range of wall-mounted drinking water products by Elkay, which are ideal for indoor environments.

Does Civiq sell portable drinking water stations?

Civiq’s Aquafil FlexiFountain and Aquafil Pulse drinking water stations can be configured for portable use.

The portable variants feature sturdy, stainless steel bases and can be configured in rows. Simply connect to a mains water and drain – ideal for events with high-foot traffic.

Contact us to learn more.

Hygienic Features (Aquafil)

External drainage

Water flows away from the point of contact so no residue is left at the user interface, eliminating any chance of algae, mildew or mould.

Silver ion antimicrobial protection

Our units feature anti-bacterial bottle refill points with silver-impregnated plastic.Why silver? Silver metal has been valued for its ability to help keep food and water from going bad. Silver atoms kill bacteria, fungi, mould and even some viruses.

Backflow prevention

Our units incorporate a backflow prevention system to reduce the chance of contamination to the main water source.

Mouth guard

Our drinking fountains have different types of mouthguards, all of which are effective in eliminating direct mouth contact and contamination.

Left to right water flow

The water flows to the left and to the right of user contact on our drinking water stations. This is unlike other drinking fountain designs where the water flows upwards and then comes back down into the drain which increases the risk of contaminated water sources.

Button activation placement

The button to activate the drinking fountain and bottle refill is found away from the bowl and refill point which prevents the user’s hands from touching and contaminating the spout or refill point as they use the unit.

Are Civiq's drinking water products WaterMark Certified?

Civiq’s Aquafil and Elkay products meet the requirements of ASNZ4020 and WaterMark.

Civiq’s transitioned to brass-free plumbing. This ensures that water coming through our fountains is lead-free and safe to drink.

Food grade stainless steel

Our units utilise food grade stainless steel with a further marine grade electro polish finish to resist tea staining, algae, mould and contamination on the drinking fountain bowl, bottle refill sides and nozzles.

Concealed drainage

Concealed drainage prevents the growth of mildew and mould, as well as blockages due to dirt and grime.

Lead-free plumbing

Civiq products are manufactured using brass-free parts to ensure that the drinking water dispensed from our fountains is lead-free and safe to drink.

Foot operated

Foot operated options are available to provide an enhanced hygienic user experience.

Drinking Water Products (Elkay)

What is the warranty for Elkay® products?

We offer up to five years warranty* on all Elkay® drinking water stations.

This includes one year warranty in the case of product defects for bottle filling stations, drinking fountains, chillers and accessories, and up to five years warranty for compressor and refrigeration systems.

*Please refer to the Elkay® Product Warranty for full terms and conditions.

How do I deactivate the bottle counter feature on an Elkay unit?

Some users prefer not to exhibit the bottle counter number on their units. To deactivate this feature, an electrician can disconnect the yellow or purple wires from the connection on the back of the bottle filler. If the counter stops, they can add a jumper wire set.

For further support, please contact our technical support team on 1300 600 300.

Who should you contact if your Elkay unit requires servicing?

Answer: For all Elkay service and maintenance enquiries, please contact Civiq on 1300 600 300 and our technical support staff will be happy to assist.

Hygienic Features (Elkay)

Touchless, sensor activation

Touchless, sensor activation options are available to provide an enhanced hygienic and contactless user experience.

Silver ion antimicrobial protection

Silver ion antimicrobial protection on key plastic components inhibits the growth of mould and mildew.

Mouth guard

  1. The Flexi-Guard bubbler provides a flexible antimicrobial mouth guard to protect against injury and microorganisms.
  2. The Vandal-resistant bubbler features a chrome plated integral hood guard to prevent contamination from other users, airborne deposits and tampering.

Real drain system

The real drain system eliminates standing water and prevents the growth of mildew and mould.

WaterMark certified

Civiq products meet the requirements of ASNZ4020 and WaterMark.

Filter

Access to clean, fresh water is fundamental to good health and well being, and filtering our water through premium, quality water filters removes harmful chemicals and bacteria that are not optimal for consumption.

Left to right water flow

The water flows to the left and to the right of user contact on our drinking water stations. This is unlike other drinking fountain designs where the water flows upwards and then comes back down into the drain which increases the risk of contaminated water sources.

Foot operated

Foot operated options are available to provide an enhanced hygienic user experience.

Lead Time

What are the product lead times?

Lead times estimates should be used as a guide only, and depend on stock levels and manufacturing capacity at the time of order. Please speak with a Civiq team member when placing your order to confirm the current lead time.

If you require a product delivered expressly, please contact a Civiq staff member and they will advise on the possibility.

Please note that for bulk orders an extended lead time may apply. Please speak with a Civiq team member for further information.

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